Distribution & B2B Trade · AI Customer Support · India
AI desk for distributors — take retailer reorders without missing the depot phone
Beats and depots drown in “stock hai?” calls. Vocora confirms repeat orders, shares dispatch status, and escalates only the odd cases to sales.
Vocora runs Voice AI and WhatsApp AI on the number you already publish — Hindi, English, or Hinglish. Built for Distributors, wholesalers, brand depots.
Context for this vertical (public figures)
Market scale and channel facts below are from public sources — not Vocora customer metrics. We do not invent conversion rates or “X businesses live.”
Qualitative framing — TRAI wireless scale; Meta has cited 500M+ WhatsApp users in India (Dec 2024 reporting)
The distribution & b2b trade phone problem (India)
Indian distribution is still phone-first. Retailers call the depot or salesman for repeats, scheme clarity, and “truck kab aayegi?”. When the line is busy during loading, those rings bounce — and the retailer orders from the next stockist.
Sales teams also lose mornings to routine reorders that could have been confirmed on WhatsApp against a rate / scheme sheet. Personal phones become the system of record; nobody sees the transcript when a credit dispute starts.
Vocora handles routine order capture and status. Pricing exceptions, credit holds, and scheme fights stay with humans.
When loading bay phones go unanswered, retailers do not wait — they call the next stockist. A shared Vocora desk captures routine repeats so salespeople only jump on extras, credit holds, and scheme fights with a full transcript.
What breaks when the desk cannot pick up
Pains
- Depot phone busy during loading — retailers bounce to the next stockist
- Sales mornings wasted on routine repeats
- Dispatch status chased on personal WhatsApp
- No transcript when credit disputes start
Voice · live
- Depot / helpline receptionist for missed rings
- Outbound beat / reorder outreach on your schedule
- Callback when WhatsApp order is incomplete
- Human escalate for credit and scheme fights
WhatsApp · live
- Repeat order confirm against last invoice pattern
- Dispatch / ETA notify (Utility)
- Scheme FAQ macros you approve
- Shared inbox for sales + depot
- Exception queue for extras and credit holds
See the desk
Vertical still from the demo film, plus product UI shots. Hear full English / Hindi sample calls.
How Vocora works for distribution & b2b trade
A typical loop on your published number. Exact scripts are set in a workshop before go-live — integrations beyond CRM / sheet write-back are scoped in the demo.
- Retailer calls depot helpline or WhatsApps the published line.
- Bot identifies retailer code / phone; reads last order pattern you share.
- Repeat SKU list confirmed; extras flagged for salesperson.
- Dispatch / invoice status from sheet connector (scoped in demo).
- Credit or scheme exception → warm handoff with transcript.
- Beat outreach outbound voice for silent retailers on a schedule you set.
At a glance
- Invoice ages → WA reminder
- No pay → Voice follow-up
- Dispute → accounts human
- Order query → sales on WA
- Dispatch → template update
- Outstanding dashboard
Sample · retailer repeat order
Illustrative script — final wording is yours after the workshop. Not a recording of a customer call.
Vocora: Namaste, [Distributor] order desk. Repeat order, dispatch status, ya salesperson se baat?
Retailer: Pichla order repeat — 10 oil, 5 soap.
Vocora: Retailer code confirm? Main hold karti hoon aur WhatsApp pe summary bhejti hoon. Extra cases ke liye salesperson flag hoga.
Retailer: Haan, code R-204.
Vocora: Order note ho gaya. Truck ETA sheet update hone pe WhatsApp notify. Credit hold ho to human desk connect karti hoon.
Watch this desk
Distributor
The repeat order is confirmed. Only the extra cases reach the salesperson.
FAQ — Distribution & B2B Trade
Does Vocora replace my depot front desk?
No. Vocora answers overflow, missed, and after-hours calls on your published number and handles WhatsApp booking or qualification so humans can focus on walk-ins and complex decisions.
Will it work on our existing phone number?
Yes. Voice AI sits on the number you already publish on Google, Justdial, Meta ads, or your board. Customers do not dial a separate robot number.
Can it speak Hindi, English, and Hinglish?
Yes. English, Hindi, and Hinglish are day-one languages. Exact greeting, escalation rules, and phrases are set in your script workshop before go-live.
Is WhatsApp AI live?
Yes. WhatsApp AI and Voice AI are both live on Vocora. Templates, shared inbox, and voice ↔ chat handoffs are scoped in the demo for your vertical.
Do you integrate with our CRM or booking software?
CRM / Google Sheet / email write-back is part of the Voice desk. Deeper industry connectors are scoped in the demo — we do not claim universal one-click magic.
How much does it cost?
Pilots are scoped after a free 15-minute demo. We do not publish a fake rate card. See our AI receptionist cost guide for how Indian voice offerings are typically framed in the market.
How do I book a demo?
Use the form on this page, WhatsApp +91 98041 82483, or email [email protected].
Can it change credit limits?
No. It can flag credit holds and connect a human. Credit and scheme exceptions stay with your sales / accounts team.
Book a distribution & b2b trade demo
Distributors: demo a reorder + dispatch notify loop. Sheet/ERP connectors are scoped in the pilot — credit decisions stay human.
Request your free demo
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Or WhatsApp +91 98041 82483 · email [email protected]