D2C & Ecommerce · AI Customer Support · India
AI support desk for D2C — recover “where is my order” without burning the founder’s phone
D2C helplines drown in WISMO, COD confirms, and size queries. Vocora answers Voice + WhatsApp and escalates refunds to humans.
Vocora runs Voice AI and WhatsApp AI on the number you already publish — Hindi, English, or Hinglish. Built for Shopify/D2C brands ₹50L–5Cr+.
Context for this vertical (public figures)
Market scale and channel facts below are from public sources — not Vocora customer metrics. We do not invent conversion rates or “X businesses live.”
Qualitative framing — TRAI wireless scale; Meta has cited 500M+ WhatsApp users in India (Dec 2024 reporting)
The d2c & ecommerce phone problem (India)
Indian D2C brands publish a phone number because customers still dial — especially for COD, damaged-in-transit, and “order kab aayega?”. When that number rings to a founder or a two-person support desk, every busy hour is lost revenue and a review risk.
WhatsApp Business chats help, but without a shared inbox and clear escalation, refunds get stuck on personal phones. Silent COD shipments also waste logistics cost when nobody confirms before dispatch.
Vocora handles status, FAQs you approve, and booking a callback. It does not invent refund approvals or override your returns policy.
Every unanswered helpline ring is a review risk and a repeat-purchase loss. Brands that graduate from founder-phone support to a shared Voice + WhatsApp desk keep COD confirms and WISMO off personal devices while humans still own refunds and edge cases.
What breaks when the desk cannot pick up
Pains
- Founder phone becomes the helpline after 8 pm
- COD no-confirms waste courier cost
- Refund chats stuck on personal WhatsApp
- No shared transcript when a customer escalates on call
Voice · live
- Helpline receptionist for missed / after-hours rings
- Outbound COD confirmation before dispatch
- Callback on delivery exceptions you flag
- Human escalate for refunds and chargebacks
WhatsApp · live
- Where-is-my-order status from linked sheet / store (scoped)
- COD confirm templates
- Size guide + FAQ macros you approve
- Return / RTO instruction links
- Shared support inbox
- Repeat-purchase Utility nudges (opt-in)
See the desk
Vertical still from the demo film, plus product UI shots. Hear full English / Hindi sample calls.
How Vocora works for d2c & ecommerce
A typical loop on your published number. Exact scripts are set in a workshop before go-live — integrations beyond CRM / sheet write-back are scoped in the demo.
- Customer calls helpline or opens WhatsApp with order ID / phone.
- Bot authenticates with rules you set and reads status from your sheet / store connector (scoped in demo).
- COD confirm outbound voice or WhatsApp before dispatch when you enable it.
- Size / FAQ answers from your approved knowledge base; policy links shared on chat.
- Refund, replacement, or angry escalation → warm handoff with transcript.
- Repeat-purchase nudges only on templates you approve.
At a glance
- Order placed → WA confirm
- Shipped → tracking on WA
- COD → pre-delivery WA (+ voice if high ticket)
- Overdue → automated reminders
- Issue → bot menu → human macro
- Recovered ₹ on dashboard
Sample · WISMO callback
Illustrative script — final wording is yours after the workshop. Not a recording of a customer call.
Vocora: Hello, [Brand] support. Order status, return, ya naya order?
Caller: Mere order ka tracking nahi aa raha.
Vocora: Order ID ya registered number share karein? Main status check karti hoon.
Caller: ORD-18422.
Vocora: Parcel out for delivery hai — ETA aaj shaam. Link WhatsApp pe bhej rahi hoon. Damage ya missing item ho to human desk connect karti hoon.
Watch this desk
D2C brand
Where is my order gets a live status. A refund still needs a person.
FAQ — D2C & Ecommerce
Does Vocora replace my brand support front desk?
No. Vocora answers overflow, missed, and after-hours calls on your published number and handles WhatsApp booking or qualification so humans can focus on walk-ins and complex decisions.
Will it work on our existing phone number?
Yes. Voice AI sits on the number you already publish on Google, Justdial, Meta ads, or your board. Customers do not dial a separate robot number.
Can it speak Hindi, English, and Hinglish?
Yes. English, Hindi, and Hinglish are day-one languages. Exact greeting, escalation rules, and phrases are set in your script workshop before go-live.
Is WhatsApp AI live?
Yes. WhatsApp AI and Voice AI are both live on Vocora. Templates, shared inbox, and voice ↔ chat handoffs are scoped in the demo for your vertical.
Do you integrate with our CRM or booking software?
CRM / Google Sheet / email write-back is part of the Voice desk. Deeper industry connectors are scoped in the demo — we do not claim universal one-click magic.
How much does it cost?
Pilots are scoped after a free 15-minute demo. We do not publish a fake rate card. See our AI receptionist cost guide for how Indian voice offerings are typically framed in the market.
How do I book a demo?
Use the form on this page, WhatsApp +91 98041 82483, or email [email protected].
Can it auto-approve refunds?
No. It can explain your published returns policy and book a human callback. Refund decisions stay with your support lead.
Book a d2c & ecommerce demo
See a D2C support loop in a 15-minute demo — order-status rules, COD confirm, and escalation paths. Store connectors are scoped; we do not invent refund approvals.
Request your free demo
We’ll reply within 1 business day. No spam.
Or WhatsApp +91 98041 82483 · email [email protected]